# 3.1. Detailed Stakeholder Profiles

### **Beneficiary (Seeker):**

**Description:** The primary end-user. They are typically individuals from marginalized communities who need financial aid.

**Needs:**

1. Easy access to information,
2. A simple,fast-track based and clear application process,
3. Data privacy,
4. Real-time status updates on their applications.

**Pain Points:**

1. Complexity of existing application forms,
2. Having to re-submit documents,
3. Lack of awareness about eligible schemes,
4. Lack of transparency in the application review process.

**Key Success Metric:** The ability to complete an application from discovery to submission in under 15 minutes.

### **Provider (Scheme Manager):**

**Description:** Organizations (e.g., NGOs, government departments) that offer benefits.

**Needs:**

1. A streamlined application management dashboard
2. Accurate and verified applicant data
3. Tools to efficiently review and approve/reject applications
4. Ability to track scheme performance

**Pain Points:**

1. High administrative overhead
2. Manual verification of physical and digital documents
3. Difficulty in managing a large volume of applications

**Key Success Metric:** A measurable reduction in the average time required to process and approve an application.

### **Super User:**

Description: An administrative role responsible for onboarding and managing Providers and their users on the platform.

**Needs:**

1. A secure, intuitive, and efficient interface to add new organizations
2. Ability to configure user permissions

**Pain Points:** Manual and time-consuming onboarding processes for new partners.

**Key Success Metric:** The ability to onboard a new Provider within 30 minutes.

### **Project Sponsor:**

**Description:** The senior leadership or government entity funding the project.

**Needs:**

1. Project delivered on time and within budget
2. Demonstration of tangible ROI
3. Fulfillment of the project's strategic mission

**Pain Points:**

1. Project delays
2. Cost overruns
3. Lack of clear, measurable outcomes

**Key Success Metric:** Successful completion of the pilot phase and positive post-implementation review.
