Reimagined Benefit Delivery System

To address the challenges of the current fragmented system, a Universal Benefits Architecture will be developed as a Digital Public Good (DPG). This architecture will be designed to enable any type of “giver”—whether government departments, CSR firms, or non-profit organizations— to come together on a network-based platform and publish benefit schemes, discover verified potential beneficiaries, and process these schemes through to disbursement.

Fast Lane Approach

To enhance efficiency and improve user experience, the UBA incorporates a fast lane approach. This tiered approach allows beneficiaries to opt for an expedited process, while the primary system remains operational for all. Through this approach, UBA will operate as a parallel, expedited channel that beneficiaries can choose to use if they desire a faster processing time.

The fast lane concept has been successfully implemented in India with Digi Yatra and Fast Tag. Digi Yatra, a facial recognition-based boarding system at airports, has significantly reduced waiting times and improved the overall passenger experience. Similarly, Fast Tag, an electronic toll collection system, has alleviated traffic congestion and streamlined the payment process.

1Beneficiaries will have pre-authenticated documents in Digilocker, which eliminates the requirement of manual verification from the scheme delivery cycle

In the context of benefit delivery, the fast lane approach within the Universal Benefits Architecture shortens the turn-around time of benefit delivery process by streamlining discovery, application and verification steps.

1. Through UBA’s beneficiary window, students can effortlessly discover various scholarship schemes tailored to their needs.

2. The integration with DigiLocker allows for the seamless use of pre-verified documents, enabling students to instantly apply for scholarships without the hassle of repeatedly submitting the same paperwork.

3. Once an application is submitted, the fast lane mechanism ensures it is swiftly pushed into the disbursement stage, minimizing delays and providing students with timely financial support.

With an example of scholarship, the process would be as follows:

Students can easily scan a QR code placed in familiar locations such as schools, colleges, or grocery stores, or access a link shared through social media to begin their application process. This approach transforms the traditional model by bringing the program to the students, eliminating the need for them to visit the program portal. This not only makes the application process more convenient and user-friendly but also encourages greater participation.