3.1. Detailed Stakeholder Profiles
Beneficiary (Seeker):
Description: The primary end-user. They are typically individuals from marginalized communities who need financial aid.
Needs:
Easy access to information,
A simple,fast-track based and clear application process,
Data privacy,
Real-time status updates on their applications.
Pain Points:
Complexity of existing application forms,
Having to re-submit documents,
Lack of awareness about eligible schemes,
Lack of transparency in the application review process.
Key Success Metric: The ability to complete an application from discovery to submission in under 15 minutes.
Provider (Scheme Manager):
Description: Organizations (e.g., NGOs, government departments) that offer benefits.
Needs:
A streamlined application management dashboard
Accurate and verified applicant data
Tools to efficiently review and approve/reject applications
Ability to track scheme performance
Pain Points:
High administrative overhead
Manual verification of physical and digital documents
Difficulty in managing a large volume of applications
Key Success Metric: A measurable reduction in the average time required to process and approve an application.
Super User:
Description: An administrative role responsible for onboarding and managing Providers and their users on the platform.
Needs:
A secure, intuitive, and efficient interface to add new organizations
Ability to configure user permissions
Pain Points: Manual and time-consuming onboarding processes for new partners.
Key Success Metric: The ability to onboard a new Provider within 30 minutes.
Project Sponsor:
Description: The senior leadership or government entity funding the project.
Needs:
Project delivered on time and within budget
Demonstration of tangible ROI
Fulfillment of the project's strategic mission
Pain Points:
Project delays
Cost overruns
Lack of clear, measurable outcomes
Key Success Metric: Successful completion of the pilot phase and positive post-implementation review.
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