1.2. Business Objectives and Success Criteria

The primary business objectives of the UBA project are to:

Enhance Beneficiary Experience: Provide a single, intuitive, and mobile-first platform that simplifies the process of finding, applying for, and tracking benefits.

Fund Utilization Rate: A measurable increase in the percentage of allocated funds disbursed through the UBA platform within the first 12 months of operation.

Application Processing Time: A 50% reduction in the average time required for a Provider to process and approve a beneficiary application.

User Adoption: A target of 1000 + active beneficiaries and 30 + registered providers on the platform within the pilot phase.

Beneficiary Satisfaction: An 80% or higher positive rating from user satisfaction surveys regarding the platform's ease of use and accessibility.